Frequently Asked Questions
- How much does the consultation cost and how long does the appointment take?
- What is the price of hearing aids?
- What is included when I purchase a hearing aid with Pioneer Hearing Aid Centers?
- What can I do with my old hearing aids?
- What can I expect on my first appointment?
- Do you offer a trial period?
- Do my hearing aids come with a warranty?
- How often should I have my hearing checked?
Question: How much does the consultation cost and how long does the appointment take?
Answer: There is never a charge for the consultation. Expect about an hour for the initial visit.
Question: What is the price of hearing aids?
Answer: While this is a common question, there is not an actual answer. The price of hearing aids varies between manufacturers, styles of hearing aids, and levels of technology. Our specialist will recommend a hearing aid that is compatible with your hearing loss, your lifestyle and your budget. If there is a specific hearing aid you’ve been researching and would like the price of, please call our office and a specialist will be able to provide you with that information.
Question: What is included when I purchase a hearing aid with Pioneer Hearing Aid Centers?
Answer: Your purchase of hearing aids from Pioneer Hearing Aid Centers will include all future appointments, adjustments, and follow up care. It is common that hearing aids will need to be adjusted from time to time and that your hearing may change more over time, that is why all future adjustments of the hearing aid and future hearing tests are included in the purchase of a hearing aid at Pioneer Hearing Aid Centers. It is this commitment to your long-term hearing that really sets Pioneer apart from others.
Question: What can I do with my old hearing aids?
Answer: Many people chose to donate their old hearing aids. The Starkey Foundation accepts these donations and uses the parts to make new hearing aids for people in need. We are happy to forward your donation to The Starkey Foundation.
Question: What can I expect on my first appointment?
Answer: At the initial appointment, we will discuss your hearing concerns with you and then do a hearing test. The hearing test includes video otoscopy which allows you and the hearing specialist to see if there are any obstructions such as cerumen (ear wax) that may be affecting your hearing. We will then proceed to the hearing test. Your air conduction will be determined by presenting a series of tones at different frequencies, then your speech discrimination will be determined by presenting to you a list of words to repeat, lastly a bone conduction test will be conducted to see if there is a possible issue with your inner ear. When the hearing test has been completed you will speak with the specialist who will explain the results of the hearing test to you. The specialist will be able to explain the hearing loss to you, and if there is a loss, show you which hearing aids are most effective in treating your particular loss.
Question: Do you offer a trial period?
Answer: All of the hearing aid options come with at least a 30-day risk free trial. If during this 30-day time period you decide that you want to return the hearing aid, you will be given a 100% refund.
Question: Do my hearing aids come with a warranty?
Answer: Yes. The length of your warranty will depend on which hearing aid you choose. The minimum warranty length is one year, but may be as long as 3 years. The warranty covers repairs, loss and damage to the hearing aids.
Question: How often should I have my hearing checked?
Answer: It is recommended that you have your hearing checked annually. However, if you have noticed a change in your hearing, or if you have a concern about your hearing, a new hearing test may be recommended sooner than the customary year.